Chatboq
AI customer communication in one workspace
Chatboq is an all-in-one AI customer communication platform that combines live chat, AI-powered conversations, CRM, ticketing and omnichannel messaging in a single workspace.
It helps businesses engage website visitors, automate customer support, manage conversations across channels, and turn one-off interactions into ongoing customer relationships.
We helped build and scale Chatboq. The platform lets businesses engage visitors through live chat and AI, automate support, manage tickets and customer data, and connect multiple communication channels through one unified workspace.
- Product type
- AI customer communication platform
- Industry
- SaaS / customer support
- Primary users
- Support and sales teams
- Core focus
- Live chat, AI, ticketing & CRM
The problem
Customer conversations get spread across a website chat widget, an email inbox, a couple of social channels and a spreadsheet of customer details. An agent answering a question cannot see what the customer asked last week, repetitive questions eat the team's day, and anything that needs follow-up is tracked from memory.
- Conversations split across chat, email and social
- No shared history when a customer comes back
- Repetitive questions handled manually every time
- Follow-ups tracked outside any system of record
- Customer details disconnected from the conversation
- No view of response times or conversation volume
The vision
Every customer conversation in one place.
Chatboq is built around a single conversation record that follows the customer across every channel, so whoever picks it up has the full history in front of them.
AI sits on top of that record. It answers what it can on its own, drafts replies for what it cannot, and hands the agent a conversation that is already halfway done.
What it does
- 01
Live chat
A website widget that lets the team talk to visitors in real time, with routing, canned replies and visitor context attached to every conversation.
- 02
AI conversations
An AI assistant that handles common questions on its own, using the business's own content, and escalates to a human the moment a conversation needs one.
- 03
Shared inbox and ticketing
Conversations that need follow-up become tickets with an owner, a status and a history, so nothing that was promised gets lost after the chat window closes.
- 04
Customer profiles and CRM
Every contact carries their details, past conversations and notes, so an agent opens a chat already knowing who they are talking to.
- 05
Omnichannel messaging
Website chat, email and messaging channels land in the same workspace, so the team works from one queue rather than switching between apps.
- 06
Team workspace
Assignment, internal notes, collaboration on a conversation and visibility of who is handling what, so a growing team stays coordinated.
- 07
Insights
Volume, response and resolution times, and where conversations come from, so the team can see whether service is keeping up with growth.
We helped build and scale Chatboq into an AI customer communication platform that centralises live chat, AI conversations, ticketing and customer data in one workspace — so a growing team keeps every customer conversation in one place instead of five.